Shipping policy
Effective Date: March 19, 2026
At Noble Hair New York, we provide fast, secure, and professional nationwide shipping from our New York City hub. We understand the importance of receiving your medical wig or luxury hair system promptly and discreetly.
1. Order Processing & Handling Time
All orders are subject to a processing period before shipment.
- Handling Time: 1–3 business days (Monday – Friday).
- Order Cut-off Time: 2:00 PM (EST) Eastern Standard Time.
- Orders placed after 2:00 PM on Friday or over the weekend will begin processing on the following Monday.
2. Domestic Shipping & Transit Times (USA)
We ship exclusively through FedEx to ensure your premium hair products are tracked and delivered safely. Transit times are calculated in business days (Monday – Friday) after the order has left our NYC showroom.
| Destination | Estimated Transit Time | Shipping Cost |
|---|---|---|
| Contiguous United States | 3–5 business days | Calculated at Checkout |
| Alaska, Hawaii, & US Territories | 5–7 business days | Calculated at Checkout |
3. Discreet Packaging & Medical Orders
For our clients purchasing **Cranial Prostheses** or medical hair systems, we prioritize your privacy. All orders are shipped in discreet, high-quality packaging with no external mention of "Wigs" or "Hair Replacement" on the shipping label to ensure your delivery remains private.
4. Tracking Your Shipment
Once your order has been handed over to FedEx, you will receive an automated email containing your FedEx Tracking Number. You can monitor your package’s journey directly on the FedEx website.
5. Shipping Restrictions & P.O. Boxes
Please note that because we ship via FedEx for security and speed, we **cannot deliver to P.O. Boxes**. A physical street address is required for all shipments. Any orders placed with a P.O. Box address may result in processing delays or cancellation.
6. Delivery Issues & Insurance
Every shipment from Noble Hair New York is insured for its full value. If your package is lost or arrives damaged, please contact **support@noblehairnewyork.com** within 48 hours of the delivery date so we can initiate a claim with FedEx.
7. Contact Information
For any questions regarding your shipment, our NYC-based team is here to help:
Noble Hair New York
Address: 265 W 37th St, Suite 401B, New York, NY 10018, United States
Phone: +1 (212) 279-4247
Email